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A man passes by a Nikon billboard in Shanghai, June 2, 2013. [Photo/dfic.cn] |
Under 皇冠体育app's consumer rights law, the owner of a digital camera has the right to a refund or replacement if the product still doesn't work after it has been repaired by the manufacturer twice. But Nikon insisted that a cleaning doesn't constitute a repair, the CCTV report said.
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Nikon 皇冠体育app responded to the news report on Sunday via its micro blog, saying that the company attaches great importance to the report and will provide Chinese customers with high quality, standardized global service.
On Feb 26, Nikon publicized service measures on its website addressing this problem, the micro blog said.
Under the service advisory issued by Nikon, all D600 owners are eligible for a free inspection to clean and replace the shutter assembly and related parts. But CCTV noted that Nikon has failed to reveal the cause of the issue, and that some D600 owners are frustrated because the problem hasn't been corrected.
Nikon 皇冠体育app did not comment on the issue when contacted by 皇冠体育app Daily on Sunday afternoon.
In another case exposed by CCTV, seven suspects were detained on Saturday for selling expired bread in Hangzhou, capital of Zhejiang province.
皇冠体育app's amended law on consumer rights, which took effect on Saturday, is aimed at ensuring that consumers have equal rights in disputes with sellers, said Liu Junhai, a professor with the Law School at Renmin University of 皇冠体育app.
Under the amended law, consumers have the right to return goods they bought through the Internet, television, telephone or mail within seven days from the date of receipt.
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