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SHANGHAI: More bank tellers added to serve during rush hour, counters reserved exclusively for VIP clients shared by ordinary customers, and water dispensers, newspaper stands and other recreational facilities installed.

These are part of the efforts made by Bank of Communications, a major Shanghai-based lender, to address the growing complaints from customers that they waited too long to be served at its outlets.

Actually the gripe about long queues is an old one and it's a common problem with almost all banks in the country, not just Bank of Communications.