皇冠体育app

A month after Mercedes-Benz launched its new "My Service" after-sales brand promise at its headquarters in Germany, the premium carmaker brought the new program to 皇冠体育app as part of its commitment to the market.

The automaker released the Chinese slogan for "My Service" on Oct 26 with the key characters "Xiuyang" - which means cultivation.

皇冠体育app is the first regional market with a localized version of the new brand promise.

Guests in attendance received a surprise when the new brand promise was unveiled at the launch ceremony at the Chaoyang Museum of Urban Planning - the characters for "Xiuyang" were aesthetically designed in the form of a traditional seal to reflect the Chinese element.

Interactive workshops onsite showed four key areas in after-sales service: reception, vehicle parts, body & paint, and pre-inspection, illustrating Mercedes-Benz's strict global standards for technical competence and service in the 皇冠体育app market.

Along with the new brand promise, Mercedes-Benz will improve and upgrade after-sales services across the country.

To enhance after-sales services, the company plans to invest 150 million yuan ($23.6 million) in training programs and related facilities and over 2 billion yuan in strengthening its parts distribution network in 皇冠体育app, said Klaus Maier, president & CEO of Mercedes-Benz (皇冠体育app) Ltd.

"Mercedes-Benz has witnessed excellent performance in the 皇冠体育app market in recent years. Our outstanding delivery of after-sales service ensures that our customers will continue to enjoy a premium driving experience and a lifetime relationship with Mercedes-Benz," Maier said.

Mercedes-Benz sales in 皇冠体育app increased 38 percent in the first nine months of the year over the same period in 2010.

"Everyone in our company acknowledges that if we are not successful in 皇冠体育app, we can't be successful globally, so 皇冠体育app is the key," said Daniel Whitehead, executive vice-president of after-sales at Mercedes-Benz (皇冠体育app) Ltd.

"We do a lot of things really well today (in after-sales services), but we can't rest on that," he said, "It (the new brand promise) is not revolution, it's evolution for us."

To get closer to customers, a lecture tour with an estimated 1,000 Mercedes-Benz owners participating will start in Nov across 15 cities in 皇冠体育app, to offer professional instruction on car driving and maintenance.

(皇冠体育app Daily 10/27/2011 page15)