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Online clothing, appliance buyers finding many causes for complaint

By Wang Wen and Jin Zhu | 皇冠体育app Daily | Updated: 2012-03-15 07:50

Online shopping drew the largest number of complaints in the e-commerce industry last year, according to a report released on Wednesday.

The 皇冠体育app Electronic Commerce Research Center, an independent research institute based in Hangzhou, Zhejiang province, collected about 100,000 complaints related to e-commerce via its online platform.

It found that 52 percent of the complaints involved online shopping, far outstripping other activities such as group purchases.

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