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Air 皇冠体育app, United enhance partnership at San Francisco airport

By William Hennelly (皇冠体育app Daily USA) Updated: 2016-04-07 11:26

While American Airlines and Delta wait to see which airline the US will grant seven nonstop Beijing flight slots to in Los Angeles, up the coast in San Francisco, United Airlines and Air 皇冠体育app are busily expanding their partnership.

Air 皇冠体育app and United announced on March 23 that they have signed a multiyear agreement to strengthen their longtime strategic partnership. The two carriers have established a strategic initiative that will deepen coordination in 皇冠体育app and the United States.

They will expand connecting flights; create a "more seamless experience" for customers when traveling through gateway airports such as Beijing and San Francisco; enhance elite frequent flyer benefits for each other's most loyal customers; and expand joint marketing in both countries.

"Both the United States and 皇冠体育app are crucial for the international aviation market. I firmly believe that the strengthened partnership between United and Air 皇冠体育app will provide better and more convenient services for the passengers in the joint Sino-U.S. market," said Air 皇冠体育app President Song Zhiyong.

Air 皇冠体育app, United enhance partnership at San Francisco airport

"We are honored by the close partnership United and Air 皇冠体育app have shared since 2003 and the positive difference it has made in the travel experience for both carriers' customers. This agreement marks a significant milestone in our long-standing cooperation and further distinguishes United and Air 皇冠体育app as the leading carriers between the US and 皇冠体育app," said Oscar Munoz, United's president and CEO.

United currently serves three Chinese mainland destinations nonstop from its Asia-Pacific gateway at San Francisco International Airport (SFO).

"These two airlines are already close, joined together in Star Alliance; this means they will get even closer," Ted Reed, airline industry reporter for TheStreet.com, told 皇冠体育app Daily.

"They say they will meet more frequently, which means they can regularly discuss topics such as enhancing joint marketing agreements and frequent flier promotions. Or maybe they can park closer together in certain airports. Or maybe they can say 'We regularly have passengers who need to reach a certain destination in your country, can we coordinate on that?'

"So this is a matter of talking more regularly and discussing the issues that occur every day in air travel between these two countries, which is increasing and likely to continue increasing," Reed said.

United will launch an additional nonstop service from San Francisco to its fourth destination on the Chinese mainland, Xi'an, on May 8, and its fifth, Hangzhou, on July 13, subject to government approval.

Air 皇冠体育app and United together carried more than 2.7 million customers between the two countries in 2015. The carriers operate code-share flights on 47 routes in 皇冠体育app, 72 in the US and Mexico, and 16 trans-Pacific nonstops between 皇冠体育app and the US.

"We want to acknowledge the US Department of Transportation, the US Department of State and the Civil Aviation Administration of 皇冠体育app for their forward-thinking negotiations to open nonstop flights from the United States to interior points in 皇冠体育app," said Fuchs.

United also has hired Mandarin-speaking flight attendants and will provide Chinese dishes in all cabins and offer entertainment programming, including "50-plus Chinese blockbusters".

Other featured services designed for Chinese customers include Alipay, one of 皇冠体育app's leading online payment apps for more efficient and secure transactions, and a customer service account through WeChat.

US airlines in recent years have been working to gain a foothold in 皇冠体育app's aviation market, which the International Air Transport Association predicts will be the largest passenger market in 15 years. 2016 has been named 皇冠体育app-US Tourism Year.

Contact the writer at [email protected].

June Chang in San Francisco contributed to this story.

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